Careers

AKUMINA: THE DIGITAL WORKPLACE COMPANY

Akumina provides our clients and partners with a digital workplace platform that delivers a contextual and personalized digital experience and transforms how employees work, while empowering our partners to extend the digital workplace solution.

If you are looking for a great place to work while delivering cutting-edge web technology solutions, check out the openings listed below.

Open Positions

The Customer Success Engineer will drive programs to identify and proactively engage customers throughout their lifecycle to drive product adoption, ensure they understand the full value of Akumina’s offering and ensure maximum retention. Customer retention is one of the key drivers to business performance. The Customer Success Engineer will serve as a resource to onboard clients, deliver training, provide technical support, assist in setup and configuration of our platform, and provide best practice guidance and consulting services.  Additionally, the Customer Success Engineer will identify and engage with customers that are struggling to find the full value of our product, or are displaying other signs of risk, and create an action plan to make them successful and ensure renewal.

This is a proactive role, part coach, project manager, consultant and product expert, our Customer Success Engineers are continually focused on helping Akumina customers successfully engage with Akumina’s  products and services.

Key Responsibilities Include:

  • Customer on boarding after the point of purchase
  • Create customer onboarding assets, adapt existing customer onboarding assets and work with internal team to refine existing and create new onboarding assets
  • Installation and Configuration Assistance and services
  • Deliver developer, admin, and end user training
  • Provide best practices guidance and consulting services (Deliver Technical Consultation and implementation method)
  • Escalate issues as needed to the Product Engineering team, providing the liaison between engineering and the customer
  • Contribute to external product help materials such as community postings, support newsletters and knowledge base articles
  • Contribute to the Customer Success Team’s internal diagnostics tools, documentation, and test systems
  • Articulate and demonstrate how Akumina's technical solutions will allow the client to accomplish their business goals
  • Maintain a deep understanding of the product and speak with customers about the most relevant features for their business needs
  • Lead regular Client Experience Reviews, typically quarterly with the account team
  • Build value-based relationships with customers to ensure the highest customer satisfaction, adoption and retention
  • Build proof of concepts as needed that illustrate how Akumina will solve the prospect's problems
  • Keeps abreast of latest standards, innovations, and technologies to present the most optimal solution
  • Identify renewal risk and collaborate with internal teams to remediate and ensure a successful renewal
  • Influence future lifetime value through higher product adoption, customer satisfaction, and overall account health
  • Work within the Customer Intelligence team to help drive customer references and case studies
  • Relevant work experience in a customer-facing customer success, account management, customer support or strategic consulting organization
  • Self-motivated, proactive team player; demonstrated ability to provide innovative ideas to inspire customer loyalty and adoption
  • Strong interpersonal skills and experience building strong internal and external relationships; strong written and verbal communication skills
  • Proven track record of highly-professional customer service in a fast paced, dynamic environment
  • Diplomacy, tact, and poise under pressure when working through customer issues
  • Previous SaaS experience strongly desired
  • Experience troubleshooting issues in complex enterprise web based environments.
  • SharePoint admin and/or developer experience on 2013, 2016, and SP Online
  • Ability to match business requirements to the features and functionality within Akumina’s platform.
  • Ability to extend functionality within Akumina’s platform
  • Experience working with sales to transition a new client from sales into a Best Practices engagement.
  • Support partner with end client projects as needed
  • Effective communication skills; Especially to a varied audience (technical, non-technical, etc.)
  • Practical knowledge of CMS systems with a concentration in .NET technologies
  • Ability to solve problems; a realistic understanding of when and how to escalate an issue
  • Willingness to take direction, be flexible, have a positive attitude, and work as part of a team
  • Familiar with configuring web site applications in Azure, AWS, MS Server 2008, MS Server 2012
  • A Bachelor Degree in Information Systems or Computer Science preferred, but compensating work experience will be considered
  • Understand web development concepts and process and an ability to communicate Akumina's project methodology
  • Experience with:
    • Microsoft .NET (MVC)
    • XML
    • CSS
    • HTML/HTML5
    • Zurb Foundation
    • Bootstrap
    • Client side JS (Angular, JQuery)
  • Competitive base salary and benefits, uncapped commissions,
  • Paid vacation and holidays
  • 401K match
  • Extensive training.
  • On-going coaching from your sales manager and leadership team, as well as mentor program.
  • Professional development and career advancement opportunities.
  • Dynamic, open-minded company with great opportunities for personal development.
  • Fast paced, exciting environment.
  • Inspiring, fast paced and flexible environment with a work hard/play hard culture.

If you fit the description and are interested in this position, please send us over you cover letter and resume today! Email us at careers@akumina.com.

Don't see something that fits your background? We are always looking for great talent so send us your resume and let us know how you could fit into the Akumina team.