Building an employee-first User Experience
It's no doubt that consumer-focused organizations including Amazon and Netflix have mastered the user experience for their customers, delivering personalized and relevant experiences to individual users based on their preferences and behavior. With annual revenue well into the billions, putting UX at the forefront is clearly an effective strategy, so why isn't user experience prominent in the workplace?
Instead in the workplace, employees are equipped with a digital ecosystem of applications and systems that provide poor user experiences. The majority of systems that employees utilize to perform their job were built for desk-bound employees rarely taking into account the needs of increasingly flexible and mobile workforce.
With employee engagement rates at a staggering 34%, organizations need to look beyond the native experience provided by the business system of record (i.e. SharePoint, Office365, etc.) and start building strategies that focus on providing better user experiences tailored to the needs and expectations of their employees.
Join our webinar in partnership with SoHo Dragon where we'll explore: