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Professional Services & Enablement Offerings

Your Vision. Our Expertise. Better Experiences.

Akumina Professional Services brings together strategy, design, technical expertise, training, and best practices to help you turn your goals into an experience employees will actually use. From initial planning and implementation through adoption, optimization, and growth, our experts work alongside your team at every stage.

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Not just a technology company

Expertise for every stage of your employee experience journey.

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1. Envision

Define the opportunity and path forward

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2. Build

Design, configure, and launch

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3. Enable

Give your teams the skills and confidence to succeed

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4. Evolve

Keep improving with ongoing expertise and support

Keep improving what you build.

Envision & Build

Implementation & Delivery Services

Solution Strategy & Planning

  • Requirements workshops to understand business goals, employee needs, and success criteria
  • Intranet and digital workplace strategy aligned to Microsoft 365 and customer architecture
  • Information architecture and content model design
  • Persona definition and personalization strategy
  • Channel and communications strategy (web, email, mobile, Teams, signage)

Experience & Design Services

  • Theming aligned to corporate brand and accessibility standards
  • Page templates, component selection, and Experience Builder configuration
  • Visual design guidance for intranet, newsletters, notifications, and campaigns
  • Review and refinement of customer-provided designs for Akumina best fit

Platform Configuration & Setup

  • Akumina platform provisioning and tenant setup
  • Experience Builder configuration and page framework setup
  • Broadcast Center configuration (news, alerts, notifications, campaigns)
  • Personalization rules, targeting, and persona mapping
  • Search configuration and content source integration

Content Migration & Enablement

  • Content inventory and migration planning
  • Guidance on content restructuring for Akumina best practices
  • Migration execution support (manual, scripted, or hybrid)
  • Validation and QA of migrated content

Integration & Technical Implementation

  • Microsoft 365 and SharePoint integration
  • Microsoft Graph configuration and PeopleSync setup
  • Integration with line-of-business systems (e.g., ServiceNow, Workday, SAP, Salesforce)
  • API and middleware integration guidance
  • Security, governance, and compliance alignment

Custom Development & Extensions

  • Widget configuration and customization
  • Custom widget development using Akumina frameworks
  • API-driven integrations and headless delivery patterns
  • Flow Designer setup for workflows and automation
  • Code reviews and architectural guidance for customer developers

Project & Release Management

  • Delivery planning
  • Sprint planning and milestone tracking
  • Release readiness and deployment coordination
  • Go-live support and stabilization

Enable

Training & Enablement Services

Content Author & Communications Training

  • Hands-on training for content authors and editors
  • Newsletters, notifications, and Broadcast Center usage
  • Personalization and targeting best practices
  • Content governance, approvals, and publishing workflows

Administrator Training

  • Platform administration and configuration
  • AppManager and environment management
  • Permissions, roles, and governance controls
  • Analytics and reporting

Developer Training

  • Akumina framework overview and architecture
  • Widget Builder and development lifecycle
  • Experience Builder extensibility
  • API usage and integrations
  • Akumina Flow Designer and automation patterns
  • Code development and release patterns

Focused / Targeted Training Sessions

  • Short, role-based deep-dive sessions (e.g., personalization, search tuning, Broadcast Center)
  • Remediation training when customers struggle with custom implementations

Refine

Best Practices, Advisory & Consulting Services

Best-Practice Guidance

  • Content strategy and lifecycle best practices
  • Personalization and persona optimization
  • Campaign and broadcast effectiveness guidance
  • Performance and scalability best practices

Change Enablement & Adoption Consulting

  • Communication, change management, and launch planning
  • Adoption metrics and success measurement
  • Iterative improvement planning post-launch

Architecture & Technical Advisory

  • Review of customer customizations and integrations
  • Recommendations to reduce technical debt
  • Guidance on upgrades and platform evolution

Ongoing Optimization & Health Checks

  • Platform health checks and configuration reviews
  • Usage and analytics review with recommendations
  • Content and personalization effectiveness assessments

Adopt and Evolve

Post-Project & Ongoing Services

Post-Go-Live “Hypercare” Support

  • Stabilization support immediately following launch
  • Issue triage and resolution execution and coordination
  • Guidance on operational processes

Ongoing Advisory

  • Regular advisory sessions with Akumina experts
  • Q&A for admins, authors, and developers
  • Design and architecture reviews for new initiatives

Continuous Training & Enablement

  • Refresher training as teams change or grow
  • Training for new features and releases
  • On-demand focused sessions based on customer needs

Success & Platform Evolution

  • Ongoing success planning aligned to business goals
  • Recommendations for new Akumina capabilities
  • Support for phased rollouts and future enhancements